RETURNS AND WARRANTY - GEEK FASHION

RETURNS AND WARRANTY - GEEK FASHION

 

It is very important to us that you are 100% satisfied with your purchase. If, for one reason or another, you are not, contact us, and we will be more than pleased to help you exchange your purchase for something else. If, at the moment, nothing interests you, we will give you an online store credit.

If you want to return an item because you no longer want the item, you must pay the shipping fees.*

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase date, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable);

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please get in touch with us at info@geekfashion.ca 

Pre-Order

There are no exchanges, refunds or cancellations on pre-order products.

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e-mail at info@geekfashion.ca and send your item to:

Geek Fashion

654 Ave de Buckingham

Gatineau, Qc

J8L 2H6 

Gifts

If the item is marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return. 

Shipping 

You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.