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Frequently asked questions 

Need to contact us?

- You can contact us by our contact us page, by e-mail and or by phone.
Phone: 1-819-592-0193 24/24 and 7/7 (Canada)

What currency do I pay?

We are based in Canada so all our prices are in Canadian currency. You can instead click on the button at the bottom left of the site to convert the prices in the currency of your choice. (Canadian Dollar and US Dollar only)

What payment method do you accept?

  • Paypal
  • Visa
  • Mastercard
  • American express
  • Shopify pay
  • Apple pay
  • Google pay

How can I track my order?

You will receive an email with your tracking number.

Can I exchange/return my item(s)?

Yes, items can be exchanged or returned within 30 days.

  • We will cover delivery charges for returns only for the following reasons: Size error
  • Items received in a bad condition

You can see all our details in our Returns & Warranty page. 

The item I want is no more available, what can I do?

Just contact us and we will contact our distributors to see if it's possible to get the item for you. 

How can I create a personal account?

Go to our home page and click on Register et the top right. Fill in the form and your good to go!

When will my Pre-Order ship?

We will ship on the street date. If you add some available now products to your pre-order we will ship the available products only if you took the ship now shipping option. 

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